Refund & Cancellation Policy

Effective Date: 01 January 2024

This Refund & Cancellation Policy explains how Tarun Pipe & Fitting Co handles order cancellations, returns, and refunds for products and services.

Order Cancellation

• Orders may be cancelled without charge within 24 hours of confirmation, provided manufacturing has not commenced.
• After 24 hours, cancellation requests will be reviewed based on production status. Costs incurred for materials, tooling, or labour will be deducted from any refundable amount.
• Custom-engineered products cannot be cancelled once fabrication has started, unless mutually agreed upon with applicable charges.

Returns & Replacements

• Please inspect goods upon receipt. Report damages or discrepancies within 7 days with relevant documentation.
• We will arrange repair, replacement, or credit for verified manufacturing defects or transit damages.
• Returns for non-defective custom products are generally not accepted, as they are built to unique specifications.

Refund Process

• Approved refunds will be processed within 10 working days through the original payment method or via bank transfer.
• Tarun Pipe & Fitting Co reserves the right to set off outstanding dues before issuing refunds.
• We will communicate refund status and supporting documentation for your records.

Service Engagements

Advance payments for consultancy, prototyping, or installation services are non-refundable once the engagement has commenced. Rescheduling will be accommodated where possible.

How to Request Cancellation or Refund

Contact our customer service desk with the order number, invoice, and a description of the issue:

• Email: contact@tarunpipefittingco.shop
• Phone: +91 9352882842
• Office: Plot -1, Kh. No. 37/7, Laxmi Park, Ranhola Extension, New Delhi, 110041

We strive to resolve every concern promptly and transparently to maintain long-term partnerships with our clients.